Refund and Cancellation Policy

This policy covers the fees you pay VarVik Technologies Private Limited for a VakeelOS subscription. It does not cover invoices you raise for your own clients through VakeelOS, or payments your clients make to you. Those are between you and your clients.

VakeelOS is software delivered online, and nothing is shipped. Your plan is active as soon as your payment is confirmed, or from the date in your order form. You reach it by signing in at [VakeelOS app address].

Subscriptions are billed in advance, [Billing cycle, e.g. monthly or yearly], in Indian rupees, with GST added where it applies. Payments are processed by [Payment gateway].

An upgrade takes effect straight away, and we charge the pro-rata difference for the rest of the billing period. A downgrade takes effect from the next billing period.

You can cancel at any time from your account settings or by writing to team@vakeelos.com. Your plan stays active until the end of the period you have paid for, and it does not renew after that.

After your subscription ends, we keep your data for 30 days and export it for you on request. After that we delete it, as our Privacy Policy describes.

Fees already paid are not refundable for part of a billing period, except when:

• you were charged more than once for the same period;
• you were charged after you had cancelled;
• the Service was unavailable for most of a billing period because of a problem on our side; or
• the law requires a refund.

To ask for a refund, write to team@vakeelos.com within [Refund request window, e.g. 7 days] of the charge, with your account email and the payment reference. If we approve it, we refund to your original payment method within [Refund processing time, e.g. 7 to 10 working days]. Your bank or payment app may take a few more days to show it.

If a payment fails, we will tell you and try again. If the amount is still unpaid [Grace period for unpaid fees, e.g. 15 days] after our notice, we may pause paid features until it is settled. We do not delete your data while your account is paused.

For questions about billing or refunds, write to team@vakeelos.com. For grievances, contact our Grievance Officer, [Grievance Officer's name and designation], at legal@vakeelos.com. The Terms of Service also apply.