Frequently asked

Before you
brief us.

Plain answers about onboarding, eCourts reliability, language support, data residency, and net invoicing — written for advocates at every scale.

• 01How long does onboarding take for a solo practice?

  Most advocates are live within forty minutes. We import a CSV of cases or you start from scratch. The Bar Council verification step takes a single OTP.

• 02Does VakeelOS keep up with the court portals?

  Yes. Causelist and CNR pulls run on a schedule with automatic retries and drift checks. When a court portal is flaky, the failure surfaces quietly in the dashboard, never in your inbox.

• 03Can I use VakeelOS in Hindi?

  The UI ships in English with a Hindi locale toggle. AI Drafter accepts Hindi prompts and produces Devanagari + Roman scripts side-by-side for hybrid filings.

• 04What happens to my data if I cancel?

  You receive a one-click ZIP export — cases, hearings, documents, invoices, and the AI conversation history — within 60 seconds. We then purge it from our Indian data centres within 30 days.

• 05Is VakeelOS GST-compliant for invoicing?

  VakeelOS issues net invoices in INR. Advocates can attach their own tax line items as needed. We don’t auto-apply GST because most advocates are below the threshold and prefer to opt-in manually.

• 06Where is my data stored?

  All data lives in Indian data centres in Mumbai. Documents are stored encrypted; audit logs sit beside them. We never replicate to non-Indian regions.

• 07Can my clerk and junior log in too?

  Yes — on the Firm plan. Roles map to how a chamber actually moves: senior, junior, clerk. Each role sees a different default dashboard and can be scoped per case.

• 08What happens after the 30-day trial?

  We email you in week 3 to pick a plan. No automatic charges, no surprise bills. If you do nothing, your account moves to the Free tier and your first ten cases stay accessible.

• 09Can I switch plans or cancel at any time?

  Yes, both. Upgrade or downgrade in settings; we prorate the difference. Cancel any time and we keep your data live for 30 days, then export it as CSV and ZIP on request.

• 10Will VakeelOS train on my client files?

  No. We have written zero-data-retention agreements with our LLM providers. Your prompts and uploads are isolated and not used to train any foundational model.

• 11Why is Bar Council registration required?

  Causelist and eCourts CNR workflows are designed for practising advocates. We ask for your Bar Council enrolment details once during onboarding so your court and case records stay correctly attributed.